BUSINESS PUBLICATIONS

Business Articles Written by Sheila Murphy

1.  "Customer Engagement."  Sales and Service Excellence February 2011. 3.

2.  "Leadership Strategy."  Leadership Excellence December 2010. 9.

3.  "Executive Advisement." Leadership Excellence September 2010. 17.

4.  “Re-skilling the Workforce.” Elearning! April/May 2010. 22-25.

5.  “The American Recovery and Reinvestment Act of 2009: Growing a Stronger Workforce.” Training and Development  Journal. February, 2010. 36-43.

6.  “Lessons Learned: Peer to Peer 2007: Capacity Building in Arizona-Based One-Stop Career Centers (with Margaret Trujillo). Performance XPress. September, 2007.

7.  “Peer Professional Development in Arizona: an Interview on Establishing Communities of Practice in Workforce Development with John Morales.” www.workforceusa.net, May 23, 2006.

8.  “Peer Professional Development for Workforce Development in Arizona: a Grassroots Capacity-Building Initiative.” (with Susan Schmidt and John Morales) Performance Improvement. Volume 45, No. 3. March, 2006. pp. 16-21.

9.  “Innovative Knowledge Transfer for Workforce Development: Arizona Peer Professional Development Process,”(with Susan Schmidt and John Morales) Arizona Association of Economic Development Update. Volume 33. No. 1. March, 2006. pp. 1, 5.

10.  “Peer Professional Development: Building Capacity in Arizona,” (with John Morales and Susan Schmidt) NAWDP Advantage. Volume 18, No. 11. November, 2005. pp. 5-6.

11.  “10 Questions about Using Knowledge Transfer for Organizational Capacity-Building and Effective Succession Planning.” Performance X-Press: International Society for Performance Improvement Newsletter. http://www.performancexpress.org/0404/ April, 2004.

12.  “The Rush to Measure Outcomes: Process Evaluation and Return on Investment,” (with Jane Dowling) The Public Manager. Summer 2002. Volume 31, Number 2. pp.  39-44.  

13. “Mapping and Tracking Partnerships,” Performance X-Press: International Society for Performance Improvement Newsletter. http://performancexpress.org/ February, 2002.

14. “Building the Endowment: Assessing and Developing Organizational Capacity.” Performance Improvement. October, 2000. pp. 16-19.

15. Developing a Model for Ethical Dialogue and Decision Making.” (with Janet Roehl and Susan Burns) Performance Improvement. Volume 39, Number 5. May/June, 2000. pp. 9-11.

16. “Improving the Effectiveness of Pension Fund Boards:  Six Challenge Points and How to Overcome Them.” (with Susan R. Burns)  Plan Sponsor.  October, 1997.  pp. 70 - 71.

17. “Implementing Learning Organization Principles and Quality Assurance:  A Practical Model.” Performance Improvement.  October, 1997.  pp. 33 - 36.

18. "Eight Components of Program Implementation," Performance & Instruction. Volume 36, Number 1. January, 1997.      pp. 6 - 8.

19. "Collaboration and Human Performance," Performance & Instruction. Volume 34, Number 7.  August, 1995.  pp. 20 - 22.

20. "The Manager's Changing Role in a Teams Environment," (with Larry Dean Conrad) Cause/Effect. Volume XVIII, Number 2. Summer, 1995. pp. 47 - 49.

21. "Performance Appraisal in a Team Environment," The President, a publication of the American Management Association for Members of the Presidents' Association.  April, 1995. pp. 4 - 5.

22. "Book Review: The Wisdom of Teams by Jon R. Katzenbach and Douglas K. Smith," Sun Tracks (Valley of the Sun Chapter of American Society for Training and Development). July, 1995. p. 6.

23. "Work Life In the Year 2000: Views from Three Presidents," The President.  September, 1994. pp. 5 - 6.

24. "The Role of Team Leaders in a TQM Environment," (with Larry Dean Conrad)  Human Resource Professional. July/August, 1994. pp. 15 - 19.

25. "Projecting a Community-Friendly Company Image," The President, February, 1994.  p. 4.

26. "Basic Departmental Budgeting," Trainer's Workshop. May/June, 1989. pp. 14 - 64.

27. "Is the 'Layered Look' in Organizations Really Out?  Or Why the Information-Based Organization is Not Inevitable for the 1990's." Performance & Instruction. January, 1990. Vol. 29, No.1. pp. 8 - 12.

28. "Ten Sure Ways to Communicate Better With Your Boss," Service Savvy. May, 1990.  p. 8.

29. "The Executive Balancing Act: Client Demands, Trainer's Needs," Training and Development Journal. May, 1988. Vol. 42, No.5.  pp. 59 - 63.

30. "A Technician's Rise to the Top," Managing MIS Personnel. March, 1989. Vol.3, No. 8. pp. 1 - 3.

31. "Organizational Competence - It Depends on Your Staff,"  Training and Development Journal. January, 1988. Vol. 42, No.1. pp. 34 - 36.

32. "A Career Development Model for the Project Manager," Project Update. 1988.

33. "Outsiders on the Inside: Cultivating Productive Relationships with Vendors," Performance & Instruction. April, 1989. Vol. 28, No.4. pp. 9-11.

34. "Selling Your Wares: The Missing PT Competency," Performance & Instruction. September, 1987. Vol. 26, No.7. pp. 5 - 8.

35. "Thinking and Doing at Ramada: A Staffing Model for Performance Improvement," Performance & Instruction. February, 1987. Vol. 26, No.1. pp. 1 - 4.

36. "Will the Real Motivation Theory Please Stand Up?" Training. December, 1987. Vol. 24, No.12. pp.14-16.

37. "Mirroring Instructional Technique:  A Process Evaluation Model, "Training and Development Journal. June, 1987. Vol. 41, No.6.  pp. 104 - 107.

38. "Supervising for Performance," Performance & Instruction. October, 1988. Vol. 27, No. 9.  pp. 13 - 18.

39. "Stay Current on Hospitality Legal Issues," (Commentary) Hospitality Law. September, 1989. Vol. 4,   No. 9.  p.2.

40. "I Honestly Wanted to Like this Book," (Review) Performance & Instruction. August, 1989. Vol. 28, No.7. pp. 43 - 44.

41. "More Help With Analysis," (Review) Performance & Instruction.  August, 1987. Vol. 26, No.6.  p. 40.

42. "Action Planning at Ramada Inc.," Training. February, 1987. Vol. 24, No.2. pp. 17, 68.